SNE SHOP

1) Merchant Information

• Business Name: BERKAT SNES RESOURCES
• SSM Registration No.: 202503123905 (003726890-M)
• Established: 2024
• Email: sneresources21@gmail.com
• WhatsApp: +60 14-905 9131 (9AM–9PM)

2) Digital Products & Service Scope

• All products are digital top-up for games/applications (no physical shipping).
• Delivery is performed electronically to the game account details submitted by the customer.
• Product names/brands are owned by their respective publishers. SNE Shop is not affiliated unless stated.

3) Order Fulfillment & Delivery Time

• Typical fulfillment: 1–5 minutes after successful payment.
• In rare cases, delays/failures may occur due to:
  • Invalid User ID / server / region
  • System maintenance or network disruption
  • Temporary out-of-stock digital supply
  • Third-party/publisher limitations
• Customer responsibility: ensure all account details are correct before paying.

4) Pricing, Payments & Verification

• Prices shown on the website are final at checkout unless stated otherwise.
• We may request additional verification for risk control (e.g., suspected fraud, unusual payment patterns).
• If verification is not provided or fails, we may cancel the transaction and refund according to Refund Policy.

5) Intermediary Platform Role

• SNE Shop operates as an intermediary to facilitate digital top-up fulfillment through available channels/partners.
• We do not own, develop, or control third-party game systems.
• We will provide best effort support and resolution where possible, subject to third-party constraints.

6) User Account Security

• Users are solely responsible for the security of their game accounts (passwords, device security, recovery emails, etc.).
• No compensation is provided for loss caused by hacked/compromised accounts.

7) Prohibited Activities

• Fraudulent payments, chargeback abuse, identity misuse, or attempts to bypass safeguards are strictly prohibited.
• We reserve the right to suspend accounts, cancel orders, and report suspicious activities where required by law.

8) Changes to Terms

• We may amend these Terms & Conditions at any time. Continued use indicates acceptance of the latest version.
• Policies are publicly accessible on our website footer under Policy.

Bahasa Melayu (Ringkasan Sah & Digunapakai)

Versi BM ini disediakan untuk kemudahan. Kedua-dua versi (EN & BM) adalah terpakai.

1) Maklumat Peniaga

• Nama Perniagaan: BERKAT SNES RESOURCES
• No. SSM: 202503123905 (003726890--V)
• Ditubuhkan: 2024
• Email: sneresources21@gmail.com
• WhatsApp: 017-905 9131 (9AM–9PM)

2) Produk Digital

• Semua produk adalah topup digital (tiada penghantaran fizikal).
• Penghantaran dibuat terus ke akaun permainan berdasarkan maklumat yang pelanggan isi.

3) Masa Proses & Sebab Kelewatan

• Kebiasaannya siap dalam 1–5 minit selepas bayaran berjaya.
• Kelewatan/kegagalan mungkin berlaku kerana ID/server/region salah, maintenance, stok digital sementara habis, atau isu pihak ketiga.
• Pelanggan wajib pastikan butiran akaun tepat sebelum bayar.

4) Pembayaran & Pengesahan

• Kami boleh minta pengesahan tambahan untuk keselamatan (contoh: transaksi berisiko/luar biasa).
• Jika pengesahan gagal, transaksi boleh dibatalkan dan refund dibuat ikut Dasar Refund.

5) Peranan Perantara

• SNE Shop bertindak sebagai platform perantara untuk memudahkan pemenuhan topup.
• Kami tidak mengawal sistem penerbit permainan.

6) Keselamatan Akaun

• Keselamatan akaun permainan adalah tanggungjawab penuh pengguna.
• Tiada pampasan untuk kerugian akibat akaun digodam/dikompromi.

7) Aktiviti Dilarang

• Penipuan, penyalahgunaan chargeback, dan cubaan memintas sistem adalah dilarang.
• Kami berhak menggantung akaun dan melapor aktiviti mencurigakan mengikut undang-undang.