SNE SHOP

1) Compliance Commitment

• SNE Shop (operated by BERKAT SNES RESOURCES) supports compliance with Malaysia’s anti-money laundering and counter-terrorism financing obligations.
• We implement controls to detect suspicious or fraudulent activities involving payments, identity misuse, or abnormal transaction behavior.

2) Monitoring & Risk Controls

• We may monitor transactions for:
  • Unusual purchase frequency or amount
  • Multiple payment attempts or mismatched payer details
  • Suspected stolen cards / unauthorized payments
  • Chargeback or dispute abuse patterns
• We may apply automated checks and manual reviews.

3) Verification Requests

• In rare cases, we may request verification to protect users and the platform, such as:
  • Proof of payment ownership (e.g., payer name match)
  • Additional identity confirmation
• If verification is not provided or fails, we may suspend processing, cancel the order, and refund according to Refund Policy.

4) Enforcement Actions

• We reserve the right to:
  • Flag, suspend, or restrict accounts
  • Cancel orders under risk review
  • Block suspicious payment sources
• Fraud, chargeback abuse, or attempts to bypass safeguards may result in permanent suspension.

5) Reporting & Cooperation

• Where required by law or legitimate risk concerns, we may cooperate with relevant authorities or payment partners.
• We will only disclose data as necessary and in line with our Privacy Policy.

Bahasa Melayu

1) Komitmen Pematuhan

• SNE Shop (dikendalikan oleh Berkat SNES Resources) mengambil langkah kawalan untuk mengurangkan risiko pengubahan wang haram dan pembiayaan keganasan.
• Kami melaksanakan pemantauan bagi mengesan transaksi mencurigakan, penipuan, dan penyalahgunaan pembayaran.

2) Pemantauan & Kawalan Risiko

• Kami boleh memantau corak transaksi seperti jumlah luar biasa, cubaan pembayaran berulang, maklumat pembayar tidak sepadan, atau penyalahgunaan chargeback.
• Semakan automatik dan semakan manual boleh dilakukan.

3) Permintaan Pengesahan

• Dalam kes tertentu, kami boleh meminta pengesahan tambahan (contoh: bukti pemilikan pembayaran atau pengesahan identiti).
• Jika gagal, pesanan boleh dibatalkan dan refund dibuat mengikut Dasar Refund.

4) Tindakan Penguatkuasaan

• Kami berhak menandakan transaksi, menggantung akaun, menyekat sumber pembayaran berisiko, atau membatalkan pesanan.

5) Kerjasama & Pelaporan

• Kami boleh bekerjasama dengan pihak berkuasa/rakan pembayaran jika diperlukan oleh undang-undang.
• Perkongsian maklumat adalah terhad dan selaras dengan Dasar Privasi.