Privacy Policy
Effective Date: 2026-02-25 | Last Updated: 2026-02-25
We value your privacy. We collect only the information necessary to process digital top-up orders, provide support,
maintain security, and comply with applicable requirements.
1) Information We Collect
- Game identifiers: User ID, server, region (required for delivery).
- Transaction data: Order ID, product type, payment method, payment status.
- Contact: phone number and/or email address (for receipts and support).
- Technical: IP address, device/browser information (security and fraud prevention).
2) How We Use Your Information
- To fulfill your digital top-up order and confirm delivery status.
- To provide customer support and resolve disputes.
- To detect fraud, maintain website security, and protect payment integrity.
- To comply with legal obligations and risk-control requirements where applicable.
3) Use of Email & Phone Number
- Email may be used to send invoices/receipts and contact you if WhatsApp is unreachable.
- Phone number is used for support communication regarding order issues.
- Optional marketing: we may send updates/promotions. You may opt out anytime by contacting us.
4) IP Address & Security
- We use IP address data to enhance security, prevent abuse, and support fraud prevention.
- We may use it to detect approximate region for operational support (e.g., currency/region checks).
5) Data Sharing
- Access is limited to authorized staff/admins for operations and support.
- We may share necessary order data (e.g., User ID, region) with trusted fulfillment channels/partners to complete delivery.
- Payment processing is handled by payment gateway providers under their respective policies. We do not control third-party policies.
6) Data Retention
- We retain relevant transaction/support logs for operational needs, dispute handling, fraud prevention, and compliance.
- We will delete or anonymize data when it is no longer needed, where reasonably possible.
7) Your Rights & Requests
- You may request access/correction of your data by contacting us.
- We may require verification before processing sensitive requests for security reasons.
8) Policy Updates
- This policy may be updated periodically. Continued use of SNE Shop indicates acceptance of the latest version.
9) Contact
Bahasa Melayu
1) Maklumat Yang Dikumpul
- Maklumat permainan: User ID, server, region (untuk penghantaran).
- Transaksi: Order ID, jenis produk, kaedah bayaran, status bayaran.
- Hubungan: nombor telefon dan/atau email (resit & sokongan).
- Teknikal: IP address dan maklumat peranti/pelayar (keselamatan & anti-penipuan).
2) Cara Kami Guna Maklumat
- Memproses topup digital dan semak status penghantaran.
- Sokongan pelanggan dan penyelesaian pertikaian.
- Pencegahan penipuan dan keselamatan platform.
- Pematuhan keperluan undang-undang/kawalan risiko jika berkaitan.
3) Email & Nombor Telefon
- Email untuk resit/invois dan hubungi jika WhatsApp tidak dapat dihubungi.
- Nombor telefon untuk tujuan sokongan pesanan.
- Promosi adalah pilihan—anda boleh opt-out bila-bila masa dengan menghubungi kami.
4) Perkongsian Data
- Data diakses oleh admin yang dibenarkan sahaja.
- Data penting (contoh User ID/region) boleh dihantar kepada saluran/partner pemenuhan untuk menyiapkan topup.
- Pembayaran diproses oleh payment gateway—tertakluk polisi pihak ketiga.
5) Hubungi Kami
- Email: sneresources12@gmail.com
- WhatsApp: 014-905 9131 (9AM–9PM)